Refund Policy

This policy explains how TheCapitolHome reviews damaged, defective, incorrect, or return-related requests. Please contact us before sending any item back.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, contact us promptly at contact.thecapitolhome@gmail.com. Include your order number, the email used at checkout, and clear photos of the item, packaging, and shipping label.

Photos are required so we can review the issue properly and provide the next steps.

Measuring before ordering

Furniture dimensions, room clearance, doorway access, stair access, and placement area should be checked before checkout. An item that does not fit because the space or delivery path was not measured correctly may not qualify as a defect.

Natural wood character

Natural variation in grain, tone, texture, and small surface markings can occur with solid wood furniture. These characteristics are expected and are not considered defects.

Return review

Return eligibility depends on item condition, delivery status, product type, and the reason for the request. Items must be unused, in good condition, and returned with appropriate packaging if a return is approved.

What may not be eligible

• Items damaged after delivery by misuse, improper handling, or incorrect assembly.
• Items that do not fit because the room, doorway, stairway, or placement area was not measured before ordering.
• Natural wood grain, tone, texture, or small surface variation.
• Items returned without prior support approval.

How to contact us

Email contact.thecapitolhome@gmail.com with your order number and a clear description of the issue. We aim to respond within 24-48 business hours.